A chat assistant that answers the questions you get every week, in your own words, then sends every real enquiry straight to your inbox. You stay on the tools. Nobody waits until morning for an answer.
These four businesses are made up for this page. The assistant is the real thing. Ask it anything, try to trip it up, then give it a name and a number and watch what lands in the owner's inbox.
Things worth trying: ask for something the business doesn't do, ask for a price that isn't on their list, ask if you're talking to a real person, or be a bit rude. Then give it a name and a number.
By email or on a quick call. We read your website too, so you're not repeating yourself.
Plain English, in your words. You read it, change anything, and approve it.
Twenty tricky questions before it goes live: prices it shouldn't give, dates it can't promise, rude customers.
One line of code, or we add it for you. Wix, WordPress, Squarespace, Shopify and most others.
It quotes only what's written on your sheet, word for word. Everything else, it says you'll put a quote together.
It never books, holds or confirms a time. It takes the details and you confirm, so there are no surprises in your diary.
It talks like a friendly person on your front desk, but if anyone asks, it tells them straight that it's the website assistant.
Most small businesses lose enquiries they never hear about: the person who looked at 9pm, had a question, and booked with whoever answered first.
If you get fewer than a handful of enquiries a week, you probably don't need this, and we'll tell you so.
It answers only from the sheet you approve, and anything it isn't sure about it hands to you. If a wrong answer ever slips through, one email and the sheet is fixed, usually the same day. You also get every conversation, so you'll see it.
If they ask, yes, it tells them straight. It's written to sound like a friendly person on your front desk, short and natural, but it never pretends to be you or a staff member. People are fine with that; what annoys them is waiting until tomorrow for a simple answer.
It collects everything you need to book someone in and sends it to you. If you already use an online booking system, it can send people to your booking link. It won't put anything in your diary itself, so you stay in control.
About twenty minutes to answer the questions, then a quick read of the answer sheet. After that, email any changes. There's no dashboard to learn.
Almost certainly. It works on Wix, WordPress, Squarespace, Shopify and most sites where you can add a line of code to the footer. If you're not sure how, we'll do it.
They're used to answer the visitor and to send the enquiry to you, and nothing else. They're never sold or shared. The chat runs on Cloudflare and the answers are written by Claude, an AI model made by Anthropic.
Toolbox Digital is Gavin Thompson's small Perth business. Gavin builds every assistant himself and looks after each one personally. There's no call centre and no sales team.
Tell our front desk a little about your business. Gavin will send the fifteen questions and let you know honestly whether it's worth it for you.